Shipping & Return
RETURN POLICY
Agile Sources Limited is committed to providing great customer service and ensuring customer satisfaction. If you are not satisfied with your purchase, return the product(s) to us within 10 days of purchase, and we will issue you a refund.
Products must be returned in undamaged condition and with all original packaging and parts/accessories. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing.
No returns will be accepted without a return approval number (RAN). Once a return has been approved and the return instructions have been provided to the customer, items must be returned freight paid within 2 weeks. The only cost you will incur is the cost of shipping your purchase back to us.
To obtain a return approval number:
- Email us at support@honeywellwaterdispensers.com or call us at +91 8976588935 to request a return approval number.
- For email, please follow these 2 steps:
- Email your Full Name, Phone Number, Order Number, Item Number, Date of Purchase, Quantity, Reason for Return, and if any components from the original package is missing or damaged.
- Allow up to 72 hours for us to respond to your inquiry with a valid RAN number. Please be aware, we do not accept any returns without a valid RAN number.
- After you obtain a return approval number (RAN), we will e-mail you instructions for shipping the product back to us. (You are responsible for the cost of return shipping).
- Send your product back to us within 2 weeks of receiving your return approval number. (The shipment must be freight paid within 2 weeks of obtaining RMA#)
- Upon receiving the product, we will inspect it to ensure that it is in good condition, approve the product(s), and process your refund directly to the original credit card or payment method used to place the initial order.
ORDERS
Orders placed after 10:00 am India Standard Time will ship the next business day. Orders placed on the weekend or on a holiday will ship the following business day. Our business operation hours are Monday through Friday, 10:00 am to 6:00 pm IST.
Agile Sources Limited does not support shipping products in a single order to multiple shipping addresses. Please place a new order to ship to different addresses.
When you place your order, you are responsible for inputting the correct and valid shipping address. Once your order has been submitted, we are unable to change the shipping address.
Shipping and return are void if the purchased product is resold.